Terms & Conditions

🥩 PRIMECUT
Fresh Meat Guarantee

Your satisfaction and food safety come first.
All beef & lamb are handled under strict cold-chain standards to ensure maximum freshness.

✔ Return & Exchange Eligibility

Accepted if:
• Spoiled, damaged, or leaking
• Wrong item or incorrect weight
• Missing products
• Quality not as described

❗ Opened products are not eligible
(unless a verified quality issue is confirmed)

⏰ Contact Time

Please contact us within 10 minutes – 2 hours
after receiving your order.

📦 How to Request

Please prepare:
• Order number
• Photo or video proof
• Preferred pickup time (for exchanges)

⚡ 24-Hour Express Refund

• Verified cases refunded within 24 hours
• No complicated steps
• Fast and hassle-free

🔁 Replacement Service

• Free pickup of affected item
• Fresh replacement delivered
• No additional charges

📍 Contact Us

PRIMECUT Frozen Zone
15 Woodlands Sector 2
Singapore 738764

📧 tanszelao@yahoo.com
📞 +65 8187 1119